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PrivateBin/.github/ISSUE_TEMPLATE/question-and-support.md
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rugk 1a37f7b865 Update and create new issue templates for better ctageorisation
[128 of 600 issues are just questions and support and this is getting out of hand IMHO](https://github.com/PrivateBin/PrivateBin/issues?q=is%3Aissue+is%3Aopen+label%3Aquestion%2Fsupport), so I thought we need to do something while of course IMHO keeping support in some sense that is vital to an open-source project.

Anyway, this here now:
* Converts the "one and only issue template" to multiple ones with the new GitHub way, see https://docs.github.com/en/communities/using-templates-to-encourage-useful-issues-and-pull-requests/
  Note this uses mostly the templates they have, modifies them to use proper headers (sorry but I don't get why they always want to use **bold text** as headers, when you have real markdown headings) and adjusts/ports the
* We could use even more elaborate issue forms, but that  was too much for me to do now and is also beta, so maybe when they have a visual editor for that or so 😉 https://docs.github.com/en/communities/using-templates-to-encourage-useful-issues-and-pull-requests/configuring-issue-templates-for-your-repository#creating-issue-forms

The aim:
* is to get support requests and stuff directly sorted and tagged, so they are out the way
* is to nudge people to improve the quality of issues/reports by providing a more useful template or their use case
* is to redirect people to the appropriate resource (give me a moment)
2023-08-07 19:24:13 +02:00

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---
name: Question and support
about: Your setup is not working and you need help or you have a question regarding
PrivateBin
title: ''
labels: question/support
assignees: ''
---
<-- Describe the problem/question: A clear and concise description of what the bug is. -->
<!-- Please tick this to confirm, you did it.-->
* [ ] Yes I have read [the FAQ](https://github.com/PrivateBin/PrivateBin/wiki/FAQ) and I found no solution/answer there.
## What you did
<!-- Tell us how to reproduce the problem. -->
1.
2.
### What happens
### What should happen
## Additional information
<!--
Here you can add screenshots. If the issue is e.g. a client-side issue (= an issue, which happens in your browser) press F12 and copy and paste the console output or add a screenshot.
If you have access to the server log files, also copy them here.
-->
## Basic information
<!-- If you use a public server enter the address of it here. -->
**Server address**:
<!-- The Operation System of your server -->
**Server OS:**
<!-- The webserver running on your server, preferably including the version -->
**Webserver:**
<!-- The version of your browser (when it is a client-side issue) -->
**Browser:**
<!-- The version of PrivateBin, if you use an unstable version paste the commit hash or the GitHub link to the commit here (you can get it by running `git rev-parse HEAD`) -->
**PrivateBin version:**
I can reproduce this issue on <https://privatebin.net>: Yes / No