update GH Issue Templates [skip ci]

also update readme

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,6 +1,9 @@
 ---
-name: Bug report
-about: Create a report to help us improve
+name: Bug Report
+about: Support Requests will be closed immediately, if you are unsure go to our Reddit or Discord first. Exceptions do not mean you found a bug!
+title: ''
+labels: bug
+assignees: ''
 
 ---
 
@@ -20,13 +23,13 @@ A clear and concise description of what you expected to happen.
 **Screenshots**
 If applicable, add screenshots to help explain your problem.
 
-**Logs**
-Link to debug logs.
+**Platform Information (please complete the following information):**
+ - OS: [e.g. Windows 10 2004 / Ubuntu 20.10]
+ - Docker: [Yes/No]
+ - Mono or.NET Core Version: [e.g. Mono 5.8 or .Net Core 3.1.10] (found under System -> Status)
+ - Browser and Version [e.g. chrome 86.0.4240.198] (Only needed for UI issues)
+ - Readarr Version [e.g. 0.3.0.430]
+ - Readarr Branch [e.g. master]
 
-**System info (please complete the following information):**
- - Readarr Version: [e.g. 0.3.0.430]
- - Operating System [e.g. iOS]
- - .net Framework (Windows) or mono (macOS/Linux) Version: [e.g. 4.5 or 5.12]
-
-**Additional context**
-Add any other context about the problem here.
+**Trace Logs**
+Turn on Trace logs under Settings -> General and wait for the bug to occur again. **Upload the full log file here (or another site (e.g. pastebin) and link it). Issues will be closed, if they do not include this!**